Resources
Here you will find all Consumer Code resources available to you as downloads or quicklinks to relevant information, to get started select your sector from below:
Consumer Code Scheme
- Home Buyers GuideA brief summary of the support available to home buyersView
- Consumer Code Scheme & Requirements – Current EditionCurrent version applicable for homes reserved up to 31 December 2023View
- Consumer Code Scheme & Requirements – Fifth Edition (1 Jan 2024)View and download the revised Code Scheme, Requirements and Builder Guidance which will be effective for new home reservations from 1 January 2024View
- Warranty BodiesMeet the warranty bodies supporting the CodeView
Important information
- What can you expect from your new home?An overview of common issues that can arise with new homes and what to do about themView
- Home Warranties ExplainedWhat your new home warranty covers and how it differs from the CodeView
- Making the most of our Independent Dispute Resolution SchemeTop tips to help ensure you include all the relevant details in any claimView
- What support is available for new home buyers?An overview of support and protection, including the Code, warranty cover and consumer rightsView
- FAQsExtra information from our team based on common queriesView
Timely tips and news from our team
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
Consumer Code Scheme
- Consumer Code Scheme & Requirements – Current EditionCurrent version applicable for homes reserved up to 31 December 2023View
- Consumer Code Scheme & Requirements – Fifth Edition (1 Jan 2024)View and download the revised Code Scheme, Requirements and Builder Guidance which will be effective for new home reservations from 1 January 2024View
- Independent Review of the Code 2022/23Read the Review Report and our Board’s ResponseView
- Home Buyers GuideA brief summary of the support available to home buyersView
Compliance information
- Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidanceView
- Training Resources and Login PageQuick link to our free online trainingView
- Code Compliance Starter PackIf you’re a builder working with an estate agent, this starter pack is ideal for you – developed in partnership with PropertymarkDownload PDF (4mb)
- Code Compliance ChecklistHandy prompts to help you supply home buyers with the right information at the right timeView
- Sample Reservation AgreementA Code-compliant Reservation Agreement for you to use or adaptView
- Compliance Auditing – GuideAll you need to know about independent site auditsDownload PDF (1mb)
- Branding Guidelines and Code Logo AssetsDownload the Code’s logo files and brand guidelines so you can display in sales offices and on brochuresView
- Window stickers for site sales officesFor warranty bodies supporting the CodeView
Complaints learning and useful guides
- Right First TimeDownload our factsheets on how to get it right first timeView
- Adjudication Case SummariesLearn from past examples of complaints with our adjudication summariesView
- Dispute Resolution – Lessons LearnedView the lessons learned from previous Adjudication decisions through the Independent Dispute Resolution SchemeView
- Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoringDownload PDF (3mb)
Information and updates from The Code
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
Consumer Code Scheme
- Consumer Code Scheme & Requirements – Current EditionCurrent version applicable for homes reserved up to 31 December 2023View
- Consumer Code Scheme & Requirements – Fifth Edition (1 Jan 2024)View and download the revised Code Scheme, Requirements and Builder Guidance which will be effective for new home reservations from 1 January 2024View
- Independent Review of the Code 2022/23Read the Review Report and our Board’s ResponseView
- Home Buyers GuideA brief summary of the support available to home buyersView
Compliance information
- Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidanceView
- Training Resources and Login PageQuick link to our free online trainingView
- Code Compliance Starter PackIf you’re an estate agent working with a home builder, this starter pack is ideal for you – developed in partnership with PropertymarkView
- Code Compliance ChecklistHandy prompts to help you supply home buyers with the right information at the right timeView
- Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adaptView
- Compliance Auditing GuideAll you need to know about independent site auditsDownload PDF (1mb)
- Branding Guidelines and Code Logo AssetsDownload the Code’s logo files and brand guidelines so you can display in sales offices and on brochuresView
- Window stickers for site sales officesFor warranty bodies supporting the CodeView
Complaints learning and useful guides
- Right First TimeDownload our factsheets on how to get it right first timeView
- Adjudication Case SummariesLearn from past examples of complaints with our adjudication summariesView
- Dispute Resolution – Lessons LearnedView the lessons learned from previous Adjudication decisions through the Independent Dispute Resolution SchemeView
- Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoringView
Information and updates from The Code
- FAQsExtra information fromour team based on common queriesView
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
Consumer Code Scheme
- Consumer Code Scheme & Requirements – Current EditionCurrent version applicable for homes reserved up to 31 December 2023View
- Consumer Code Scheme & Requirements – Fifth Edition (1 Jan 2024)View and download the revised Code Scheme, Requirements and Builder Guidance which will be effective for new home reservations from 1 January 2024View
- Independent Review of the Code 2022/23Read the Review Report and our Board’s ResponseView
- Home Buyers GuideA brief summary of the support available to home buyersView
Compliance information
- Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidanceView
- Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adaptView
- Training Resources and Login PageQuick link to our free online trainingView
Information and updates from The Code
- FAQsExtra information fromour team based on common queriesView
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
