Resources
Here you will find all Consumer Code resources available to you as downloads or quicklinks to relevant information, to get started select your sector from below:
- Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its RequirementsView
- Home Buyers GuideA brief summary of the support available to home buyersView
- What can you expect from your new home?An overview of common issues that can arise with new homes and what to do about themView
- Home Warranties ExplainedWhat your new home warranty covers and how it differs from the CodeView
- Making the most of our Independent Dispute Resolution SchemeTop tips to help ensure you include all the relevant details in any claimView
- What support is available for new home buyers?An overview of support and protection, including the Code, warranty cover and consumer rightsView
- Warranty BodiesMeet the warranty bodies supporting the CodeView
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- NewsLatest news from the Code and the new homes industryView
- VideosTips and information videos to shed more light on what we doView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
- Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its RequirementsView
- Home Buyers GuideA brief summary of the support available to home buyersView
- Code Compliance Starter PackIf you’re a builder working with an estate agent, this starter pack is ideal for you – developed in partnership with PropertymarkDownload PDF (4mb)
- Code Compliance ChecklistA handy prompt to help you supply home buyers with the right information at the right timeDownload PDF (181kb)
- Sample Reservation AgreementA Code-compliant Reservation Agreement for you to use or adaptDownload PDF (99kb)
- Training Resources and Login PageQuick link to our free online trainingView
- Branding Guidelines and Associated ResourcesDownload the Code’s logo files and brand guidelines so you can display the logo in sales offices and on brochuresView
- Adjudication Case SummariesLearn from past examples of complaints with our adjudication summariesView
- Dispute Resolution – Lessons LearnedView the lessons learned from previous Adjudication decisions through the Independent Dispute Resolution SchemeView
- Compliance Auditing – GuideAll you need to know about independent site auditsDownload PDF (2mb)
- Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoringDownload PDF (3mb)
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- NewsLatest news from the Code and the new homes industryView
- VideosTips and information videos to shed more light on what we doView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
- All Available ResourcesView all the resources available to help you comply with the CodeView
- Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its RequirementsView
- Home Buyers GuideA brief summary of the support available to home buyersView
- Code Compliance Starter PackIf you’re an estate agent working with a home builder, this starter pack is ideal for you – developed in partnership with PropertymarkDownload PDF (4mb)
- Code Compliance ChecklistA handy prompt to help you supply home buyers with the right information at the right timeDownload PDF (181kb)
- Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adaptDownload PDF (99kb)
- Training Resources and Login PageQuick link to our free online trainingView
- Branding Guidelines and Associated ResourcesDownload the Code’s logo files and brand guidelines so you can display the logo in sales offices and on brochuresView
- Lessons LearnedView the lessons learned from previous Code adjudications and compliance monitoringDownload PDF (3mb)
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- NewsLatest news from the Code and the new homes industryView
- VideosTips and information videos to shed more light on what we doView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
- All Available ResourcesView all the resources available to help you comply with the CodeView
- Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its RequirementsView
- Home Buyers GuideA brief summary of the support available to home buyersView
- Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adaptDownload PDF (99kb)
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- NewsLatest news from the Code and the new homes industryView
- VideosTips and information videos to shed more light on what we doView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
