Here you will find all Consumer Code resources available to you as downloads or quicklinks to relevant information, to get started select your sector from below:

  • Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its Requirements
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  • Home Buyers GuideA brief summary of the support available to home buyers
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  • What can you expect from your new home?An overview of common issues that can arise with new homes and what to do about them
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  • Home Warranties ExplainedWhat your new home warranty covers and how it differs from the Code
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  • Making the most of our Independent Dispute Resolution SchemeTop tips to help ensure you include all the relevant details in any claim
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  • What support is available for new home buyers?An overview of support and protection, including the Code, warranty cover and consumer rights
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  • Warranty BodiesMeet the warranty bodies supporting the Code
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  • FAQsExtra information from our team based on common queries
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  • BlogsInsights and information from our team and associates
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  • NewsLatest news from the Code and the new homes industry
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  • VideosTips and information videos to shed more light on what we do
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  • NewslettersSummary of latest news and Code updates for the industry and home buyers
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  • Annual ReportsDownload our annual reports to understand more about our work
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  • Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its Requirements
    View View icon
  • Home Buyers GuideA brief summary of the support available to home buyers
    View View icon
  • Code Compliance Starter PackThis is the resource description, edit If you’re a builder working with an estate agent, this starter pack is ideal for you – developed in partnership with Propertymarkme…
    Download PDF (4mb) Download icon
  • Code Compliance ChecklistA handy prompt to help you supply home buyers with the right information at the right time
    Download PDF (181kb) Download icon
  • Sample Reservation AgreementA Code-compliant Reservation Agreement for you to use or adapt
    Download PDF (99kb) Download icon
  • Training Resources and Login PageQuick link to our free online training
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  • Branding Guidelines and Associated ResourcesDownload the Code’s logo files and brand guidelines so you can display the logo in sales offices and on brochures
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  • Adjudication Case SummariesLearn from past examples of complaints with our adjudication summaries
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  • Dispute Resolution – Lessons LearnedView the lessons learned from previous Adjudication decisions through the Independent Dispute Resolution Scheme
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  • Compliance Auditing – GuideAll you need to know about independent site audits
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  • Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoring
    Download PDF (3mb) Download icon
  • FAQsExtra information from our team based on common queries
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  • BlogsInsights and information from our team and associates
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  • NewsLatest news from the Code and the new homes industry
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  • VideosTips and information videos to shed more light on what we do
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  • NewslettersSummary of latest news and Code updates for the industry and home buyers
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  • Annual ReportsDownload our annual reports to understand more about our work
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  • All Available ResourcesView all the resources available to help you comply with the Code
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  • Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its Requirements
    View View icon
  • Home Buyers GuideA brief summary of the support available to home buyers
    View View icon
  • Code Compliance Starter PackIf you’re an estate agent working with a home builder, this starter pack is ideal for you – developed in partnership with Propertymark
    Download PDF (4mb) Download icon
  • Code Compliance ChecklistA handy prompt to help you supply home buyers with the right information at the right time
    Download PDF (181kb) Download icon
  • Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adapt
    Download PDF (99kb) Download icon
  • Training Resources and Login PageQuick link to our free online training
    View View icon
  • Branding Guidelines and Associated ResourcesDownload the Code’s logo files and brand guidelines so you can display the logo in sales offices and on brochures
    View View icon
  • Lessons LearnedView the lessons learned from previous Code adjudications and compliance monitoring
    Download PDF (3mb) Download icon
  • FAQsExtra information from our team based on common queries
    View View icon
  • BlogsInsights and information from our team and associates
    View View icon
  • NewsLatest news from the Code and the new homes industry
    View View icon
  • VideosTips and information videos to shed more light on what we do
    View View icon
  • NewslettersSummary of latest news and Code updates for the industry and home buyers
    View View icon
  • Annual ReportsDownload our annual reports to understand more about our work
    View View icon
  • All Available ResourcesView all the resources available to help you comply with the Code
    View View icon
  • Consumer Code Scheme & Requirements – Latest EditionView and download the latest version of the Code and its Requirements
    View View icon
  • Home Buyers GuideA brief summary of the support available to home buyers
    View View icon
  • Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adapt
    Download PDF (99kb) Download icon
  • FAQsExtra information from our team based on common queries
    View View icon
  • BlogsInsights and information from our team and associates
    View View icon
  • NewsLatest news from the Code and the new homes industry
    View View icon
  • VideosTips and information videos to shed more light on what we do
    View View icon
  • NewslettersSummary of latest news and Code updates for the industry and home buyers
    View View icon
  • Annual ReportsDownload our annual reports to understand more about our work
    View View icon

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