The Consumer Code for Home Builders (“the Code”), which came into effect in April 2010, applies to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC; Premier Guarantee; LABC Warranty and Checkmate and consists of 19 Requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service.
The Code is designed to improve the new home buying experience for customers by:
- Setting and monitoring customer service standards
- Educating and guiding builders and other stakeholders
- Working with Warranty Bodies to cover defects
- Providing a fair and independent dispute resolution service if things go wrong