Case Studies

Our case study showcase aims to put a spotlight on a selection of disputes to help buyers understand the different types of complaints dealt with by the Code’s Independent Dispute Resolution Scheme. The examples below include learning points for buyers about what to expect from their builder, and for builders to help improve customer service.

Use the tags to find the most relevant examples, whether you’re interested in successful claims only, or topics such as garden-related disputes or claims about pre-contract information.

For a full list of all case histories, visit our Resources page.