The Consumer Code applies to Home Buyers who reserve to buy a new or newly converted home built by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies.

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The Code’s pre-sale and handover Requirements apply to Home Buyers who are the first purchasers of a home. Second or subsequent Home Buyers benefit from the Code Requirements but only on after-sales matters they report within two years from the date of the Home Warranty Body’s insurance certificate.

Who is not covered by the Code?

The Code and the Independent Dispute Resolution Scheme do not apply to:

  • second-hand properties (for example, properties taken by Home Builders in part exchange and re-sold);
  • properties acquired by registered social landlords for rent;
  • properties acquired by corporate bodies, partnerships and individuals buying more than one property on the same development for investment purposes;
  • properties built by self-builders for their own occupation;
  • properties assigned or sub-sold by an investor to a third person before Legal Completion;
  • personal injury claims;
  • loss of property value or blight;
  • claims about the land conveyed and its registered title;
  • claims that exceed the Independent Dispute Resolution Scheme’s limits.
Who's supporting The Code