The Consumer Code applies to home buyers who reserve to buy a new or newly converted home built by a home builder under the insurance protection of one of our supporting Home Warranty Bodies*.
The Code’s pre-sale and handover requirements apply to home buyers who are the first purchasers of a home. Second or subsequent home buyers benefit from the Code requirements but only on after-sales matters they report within two years from the date of the home warranty body’s insurance certificate.
Who is not covered by the Code?
*The Code and the Independent Dispute Resolution Scheme do not apply to:
- homes that at the time of reservation by the first buyer are covered by the New Homes Quality Code
- second-hand properties (for example, properties taken by Home Builders in part exchange and re-sold)
- properties acquired by registered social landlords for rent
- properties acquired by corporate bodies, partnerships and individuals buying more than one property on the same development for investment purposes
- properties built by self-builders for their own occupation
- properties assigned or sub-sold by an investor to a third person before Legal Completion;
- personal injury claims
- loss of property value or blight
- claims about the land conveyed and its registered title
- claims that exceed the Independent Dispute Resolution Scheme’s limits