Contact

If your query relates to either a difficulty you have encountered with your Home Builder, or an issue covered under your Home Warranty policy, you should in the first instance contact your Home Warranty Body. Details of which can be found on your Reservation agreement:

Should you require an application form for the Independent Dispute Resolution Scheme, this should be obtained from your Home Warranty Body.

For general enquiries relating to the Code:

Please call us Monday to Friday between 10am to 4pm on: 0345 608 9797* or

Email our enquiries team at: enquiries@consumercode.co.uk or in writing at:

The Consumer Code for Home Builders Limited
Registered Office Address:
Westgate House
Royland Road
Loughborough
Leicestershire
LE11 2EH

If your home warranty provider is one of the following: Q Assure Build Limited; Global Home Warranties Limited; Protek Group Limited; FMB Insurance Services Limited or Building LifePLans Limited you may be able to seek further support from the Consumer Code for New Homes at:

Consumer Code for New Homes 

The Consumer Code for Home Builders Limited is registered in England

Company Registration Number: 07081414

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider.