If your query relates to either a difficulty you have encountered with your Home Builder, or an issue covered under your Home Warranty policy, you should in the first instance contact your Home Warranty Body. Details of which can be found on your Reservation agreement:

LABC logo

LABC Warranty – 0800 183 1755

NHBC logo

NHBC – 0800 035 6422

Premier Guarantee logo

Premier Guarantee – 0800 107 8446


Checkmate – 020 7933 2626

Should you require an application form for the Independent Dispute Resolution Scheme, this should be obtained from your Home Warranty Body.

For general enquiries relating to the Code:

Please call us Monday to Friday between 10am to 4pm on: 0345 608 9797* or

Email our enquiries team at: enquiries@consumercode.co.uk or in writing at:

The Consumer Code for Home Builders Limited
Registered Office Address:
Westgate House
Royland Road
LE11 2EH

If your home warranty provider is one of the following: Q Assure Build Limited; Global Home Warranties Limited; Protek Group Limited; FMB Insurance Services Limited or Building LifePLans Limited you may be able to seek further support from the Consumer Code for New Homes at:

Consumer Code for New Homes

Consumer Code for New Homes 

The Consumer Code for Home Builders Limited is registered in England

Company Registration Number: 07081414

*Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your network provider.

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