Lessons Learned

Learning from Code Adjudications - An Overview - 2021Download PDF (1mb)
Learning from Code Adjudications - Factsheet 1 - Sales & Advertising - August 2021Download PDF (1mb)
Learning from Code Adjudications - Factsheet 2 - Pre-purchase information - August 2021Download PDF (2mb)
Learning from Code Adjudications - Factsheet 3 - Accessible After-sales - August 2021Download PDF (1mb)
Learning from Code Adjudications - Factsheet 4 - Complaints Handling - August 2021Download PDF (798kb)

Resources