Right First Time - Consumer Code

You might also be interested in our Lessons Learned section listing useful learning outcomes from Code Adjudications.

Right First Time

Making information easy to understandDownload PDF (143kb)
An Accessible After-Sales ServiceDownload PDF (141kb)
Clear and Truthful Sales and Advertising MaterialDownload PDF (142kb)
Supporting Vulnerable CustomersDownload PDF (148kb)
Providing Sufficient Pre-Purchase InformationDownload PDF (146kb)

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