Resources
Here you will find all Consumer Code resources available to you as downloads or quicklinks to relevant information, to get started select your sector from below:
Consumer Code Scheme
- Home Buyers GuideA brief summary of the support available to home buyers under the CodeView
- Consumer Code Scheme & Requirements – Fifth Edition (current version)Current (revised) edition of Code Scheme, Requirements and Builder Guidance applicable to new home reservations from 1 January 2024View
- Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023View
- Warranty BodiesMeet the warranty bodies supporting the CodeView
- The Independent Dispute Resolution SchemeUseful documents including scheme rules, FAQs, Evidence checklist and Application formView
Important information and guidance
- What can you expect from your new home?An overview of common issues that can arise with new homes and what to do about themView
- What support is available for new home buyers?The support and consumer protection available for new home buyersView
- Home Warranties ExplainedWhat your new home warranty covers and how it differs from the CodeView
- Complaints PackUnderstanding complaints and disputesView
- SnaggingAn explanation of the snagging process, how to create your list and what to look out forView
- Making the most of our Independent Dispute Resolution SchemeTop tips to help ensure you include all the relevant details in any claimView
- Adjudication Case SummariesAnonymised summaries of the cases that have been referred to the Independent Dispute Resolution SchemeView
- FAQsExtra information from our team based on common queriesView
Timely tips and news from our team
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
Consumer Code Scheme
- Consumer Code Scheme & Requirements – Fifth Edition (current)View and download the current (revised) Code Scheme, Requirements and Builder Guidance effective for new home reservations from 1 January 2024View
- Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023View
- Independent Review of the Code 2022/23Read the Review Report and our Board’s ResponseView
- Home Buyers GuideA brief summary of the support available to home buyersView
- The Independent Dispute Resolution Scheme2024 Scheme rules and summaryView
Compliance information
- Training Resources and Login PageQuick link to our free online trainingView
- Code Compliance Starter PackIf you’re a builder working with an estate agent, these starter packs are ideal for you – developed in partnership with PropertymarkView
- Code Compliance ChecklistHandy prompts to help you supply home buyers with the right information at the right timeView
- Sample Reservation AgreementA Code-compliant Reservation Agreement for you to use or adaptView
- Compliance Auditing – GuideAll you need to know about independent site auditsDownload PDF (1mb)
- Branding Guidelines and Code Logo AssetsDownload the Code’s logo files and brand guidelines so you can display in sales offices and on brochuresView
- Window stickers for site sales officesFor warranty bodies supporting the CodeView
- Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidanceView
Complaints learning and useful guides
- Right First TimeDownload our factsheets on how to get it right first timeView
- Consumer Protection Overview A guide to the consumer protection in buying and selling homesDownload PDF (553kb)
- Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoringDownload PDF (3mb)
- Adjudication Case SummariesLearn from past examples of complaints with our adjudication summariesView
Information and updates from The Code
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
Consumer Code Scheme
- Consumer Code Scheme & Requirements – Fifth Edition (current)View and download the revised, current Code Scheme, Requirements and Builder Guidance applicable to new home reservations from 1 January 2024View
- Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023View
- Independent Review of the Code 2022/23Read the Review Report and our Board’s ResponseView
- Home Buyers GuideA brief summary of the support available to home buyersView
Compliance information
- Training Resources and Login PageQuick link to our free online trainingView
- Code Compliance Starter PackIf you’re an estate agent working with a home builder, these starter packs are ideal for you – developed in partnership with PropertymarkView
- Code Compliance ChecklistHandy prompts to help you supply home buyers with the right information at the right timeView
- Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adaptView
- Compliance Auditing GuideAll you need to know about independent site auditsDownload PDF (1mb)
- Branding Guidelines and Code Logo AssetsDownload the Code’s logo files and brand guidelines so you can display in sales offices and on brochuresView
- Window stickers for site sales officesFor warranty bodies supporting the CodeView
- Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidanceView
Complaints learning and useful guides
- Right First TimeDownload our factsheets on how to get it right first timeView
- Adjudication Case SummariesLearn from past examples of complaints with our adjudication summariesView
- Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoringView
- Consumer Protection OverivewA guide to the consumer protection in buying and selling homesDownload PDF (553kb)
Information and updates from The Code
- FAQsExtra information fromour team based on common queriesView
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
Consumer Code Scheme
- Consumer Code Scheme & Requirements – Fifth Edition (current)Current (revised) edition of Code Scheme, Requirements and Builder Guidance applicable to new home reservations from 1 January 2024View
- Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023View
- Independent Review of the Code 2022/23Read the Review Report and our Board’s ResponseView
- Home Buyers GuideA brief summary of the support available to home buyersView
Compliance information
- Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adaptView
- Training Resources and Login PageQuick link to our free online trainingView
- Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidanceView
Information and updates from The Code
- Consumer Protection OverviewA guide to the consumer protection in buying and selling homesDownload PDF (553kb)
- FAQsExtra information from our team based on common queriesView
- BlogsInsights and information from our team and associatesView
- VideosTips and information videos to shed more light on what we doView
- Conveyancing MattersCode Chair Noel Hunter OBE in conversation with Lorraine Richardson on the Conveyancing Matters YouTube ChannelView
- NewsLatest news from the Code and the new homes industryView
- NewslettersSummary of latest news and Code updates for the industry and home buyersView
- Annual ReportsDownload our annual reports to understand more about our workView
