Complaints Summary

Use our complaints process tool below to help decide your next step.

This is a summary of the complaints process. More detailed information will be given with each application for adjudication via our Independent Dispute Resolution Scheme. You can also read our Scheme Rules which differ depending on when you reserved your new home.

Is your complaint about a breach in the Requirements of The Code?

Please note complaints will be assessed against the version of the Code applicable at the time of reservation.

Is your complaint about a defect in your property?