Complaints Summary

This is a summary of the complaints process for home buyers. More detailed information will be given with each application for adjudication via our Independent Dispute Resolution Scheme. We also recommend reading our Scheme Rules which differ depending on when the home buyer reserved their new home.

Is the complaint about a breach in the Requirements of The Code?

Please note complaints will be assessed against the version of the Code applicable at the time of reservation.

Is the complaint about a defect in the property?