Complaints Summary

The following is a summary of this process. More detailed information will be given with each application for adjudication.

Complaint and response

Please note there is a transition period to enable Home Builders to meet new Requirements of the Code. Therefore, for all reservations taken before 1st July 2017, complaints will be assessed against the previous version (Version 3) of the Code. 

Is your complaint about a breach in the Requirements of The Code?

Is your complaint about a defect in your property?