A summary of the latest news on Code activity and the new home building industry is now available to download. Our summer newsletter can be downloaded here: http://consumercode.kinsta.cloud/wp-content/uploads/2019/07/Consumer-Code-Summer-Newsletter-vfn.pdf

Highlights include changes made to enhance benefits for consumers, including the removal of the fee to raise a complaint and the launch of a new enquiry line. There’s also a look at what took place during New Homes Week as well as early indications about the number of people using our Independent Dispute Resolution Scheme in 2018.

We welcome your  comments or feedback. If you’re a Code member with some good news to share about customer service, then let our secretariat know at: secretariat@consumercode.co.uk

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