The Consumer Code for Home Builders has been commended for being a “driving force for change” by the Chartered Trading Standards Institute as part of its annual ‘Approved Code’ audit. Having successfully completed this latest review, the Consumer Code for Home Builders has been a CTSI Approved Code for five years.

The CTSI Approved Code scheme requires all members to pass a stringent audit every year to ensure they continue to provide strong protection for consumers. This latest audit follows the Code’s recent investment in an independent review and launch of a revised Code from 1 January 2024.

In recognition of these efforts to continuously improve and innovate, the CTSI auditors reported that: “The Consumer Code for Home Builders (CCHB) continues to strive for even higher standards. Armed with the recommendations of the Independent Review completed earlier this year, they are a driving force for change and improvement.

“Their willingness to collaborate and share their knowledge and experience to improve consumer protection in the new homes sector is to be commended.”

The auditors highlighted our efforts to regularly share information and best practice with builders, home buyers and wider stakeholders, and provide clear, factual information to help inform decision-making.

The auditors concluded that: “CCHB maintains effective and regular communication with the industry, consumers and stakeholders. This is essential to enhance awareness and therefore the impact of the Code and particularly important given the number of Codes currently operating in the new homes market.”.

Noel Hunter OBE, Chair of the Consumer Code, said: “Independent assessment and endorsement through the CTSI’s Approved Code scheme gives consumers confidence that our Code provides robust support, including an effective independent dispute resolution scheme. We value the additional rigour this process provides in helping us maintain a strong focus on consumer support, and validating the processes and systems that underpin our Code.”

“Our Code has been operating for over a decade and we’re delighted to be able to now add five years of CTSI approval to our story.”

Louise Savage, Codes and ADR Manager at CTSI said: “It is extremely encouraging to see the Consumer Code for Home Builders continuing to robustly meet the stringent requirements we set. I’d like to congratulate the team on their five year anniversary of becoming an approved Code under the CTSI Consumer Codes Approval Scheme.”

For more information on how the Consumer Code supports home buyers, visit:

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