Berkeley Group reaffirms commitment to the Consumer Code for Home Builders

Berkeley Group – one of the largest home builders in the UK – has reaffirmed its support for the newly updated Consumer Code for Home Builders (‘the Code’) as part of its continued focus on customer satisfaction. This ongoing commitment will see thousands of home buyers benefit from additional protection introduced following an independent review of the Code. 

The revised Code (fifth edition), effective from 1 January 2024, provides enhanced protection for consumers, with additional requirements and guidance for builders to help improve customer service. 

Berkeley Group has sought to operate in line with Code requirements since the Consumer Code for Home Builders was first launched in 2010, and latest research shows 97.5% of its customers would recommend Berkeley to a friend¹. The Group is now preparing for the additional requirements contained in the updated Code. 

Rob Perrins, CEO of Berkeley Group, said: “Our customers are at the heart of everything we do, which is why we’ve always been supportive of the Consumer Code for Home Builders. The Code provides clear requirements, with supporting resources and training, which help our colleagues across the business maintain consistent, high quality customer service.

“We particularly value the experienced, independent feedback provided by the Code through a combination of site audits, adjudicator decisions and industry-wide learning. The Consumer Code for Home Builders is ideally placed to provide us with credible, experienced, and sometimes challenging feedback, that supports our commitment to customer satisfaction and continuous improvement.”

Noel Hunter, Code Chair, said: “We are delighted that Berkeley Group has confirmed its ongoing commitment to the Consumer Code for Home Builders. Our revised Code builds on over ten years of enhanced protection for new-build home buyers. It’s extremely encouraging to see the additional requirements and consumer protection we’ve built in, being welcomed by the industry.”

A free ‘Transition Pack’ is available to help home builders comply with the revised Code and can be downloaded from the Code’s Home Builder Resources Page alongside other useful documents.

¹ _{Based on customer feedback surveys independently collected by In-house Research FY 2023}