Consumer Code for Home Builders launches New Home Buyers’ Pack to mark New Homes Week

The Consumer Code for Home Builders has today (Monday 2 Feb) launched the New Home Buyers’ Pack – a guide to buying a new-build home. Timed to coincide with New Homes Week (2-8 February 2026), the guide provides new-build home buyers with an overview of the key elements of buying a new home and the support available.

The theme of this year’s New Homes Week, run by the Home Builders’ Federation (HBF) is ‘Power to Move’, focusing on the many advantages of buying a new-build including energy efficiency, lower running costs, and home warranty cover. But with any home purchase, there’s a lot to consider. The Code’s team has packed over 15 years of experience in providing consumer protection for home buyers into this handy guide to help people prepare for and navigate the home buying process successfully – including snagging before and after moving in. 

The Code sets requirements builders must meet in the buying and selling of new homes, and offers free, independent redress if problems occur. Knowing what to expect from your builder, and what questions to ask, can help avoid misunderstandings, particularly in cases where construction is ongoing and buyers are unable to view their chosen property before exchange. 

Code Chair, Noel Hunter OBE, said: “This guide is all about helping to make the home buying process as exciting and stress free as possible. It covers the main sources of support, what consumers need to consider and what details to check, much of which is based on cases that have come through our Independent Dispute Resolution Scheme. By helping buyers become more informed, we hope this guide will help builders and home buyers work together to more effectively and reduce the likelihood of complaints or disputes.” 

The New Home Buyer’s Pack is the latest guide produced by the Code to help home buyers make the most of the support and information available. The Code’s home buyer resources hub contains other useful guides, including Understanding Complaints and Disputes which sets out what help is available if buyers have a problem, and What to Expect from your New Home which helps buyers understand the ‘running in’ process of a new home and when to report issues. The Code also produces regular blogs and videos on important topics to help guide consumers, and the new homes industry.