Independent audits are one of the ways we work with the industry to help ensure the Code is being applied correctly and that new home buyers receive a good service when purchasing their home.
The audits conducted to date identified a number of positive examples, including developers who were going above and beyond the Code to support home buyers. However, there were also instances where builders and/or their agents have fallen short of Code requirements and have been able to take action once the gaps were highlighted.
The principle behind the audits is not about catching people out but to help with promoting proactive best practice. With that in mind, we’ve summarised the main findings from the audits to benefit all builders and provide some useful pointers to help compliance with the Code. The factsheet can be downloaded here: https://consumercode.co.uk/wp-content/uploads/2019/11/Consumer-Code-Compliance-Monitoring-Lessons-Learned-October-2019.pdf