Videos & Blogs

Welcome to the Consumer Code videos & blogs page. This is where you can find the latest videos and blogs about the Code, our members and our initiatives designed to improve customer service in the homebuilding industry.

For regular updates you can also subscribe to receive our quarterly newsletters at consumercode.co.uk/subscribe/

Media information:
For media enquiries or press photographs, please contact:
Carol Brady, Chief Executive: at secretariat@consumercode.co.uk

Latest Videos & Blogs

Getting five key elements of customer service right first time

Consumer protection in buying and selling new homes

Gardens, garages and beyond…

Spotlight on Warranty Inspection

Dementia Action Week: Recognising and supporting vulnerable consumers

Consumer Code Enquiry Team in the spotlight

Spotlight Series: John Munton

Right First Time: Handling customer complaints

Board Spotlight: Kim Carter, Senior Claims Outcome Manager, NHBC

Who's supporting The Code