Resources
You might also be interested in our Lessons Learned section listing useful learning outcomes from Code Adjudications.
Right First Time
- Making information easy to understandDownload PDF (143kb)
- An Accessible After-Sales ServiceDownload PDF (141kb)
- Clear and Truthful Sales and Advertising MaterialDownload PDF (142kb)
- Supporting Vulnerable CustomersDownload PDF (148kb)
- Providing Sufficient Pre-Purchase InformationDownload PDF (146kb)
- Handling Customer ComplaintsDownload PDF (150kb)
- Reservation AgreementDownload PDF (147kb)
