Learning from independent site audits

The latest learnings from recent site audits are now available to download to help all builders benefit from the inspectors’ feedback.

Each year the Code appoints independent inspectors to undertake a number of site audits to check compliance with the Code requirements. The inspectors highlight examples of good practice as well as useful learning points providing helpful feedback for builders to improve their Code compliance.

Between April 2023 and March 2024, inspectors conducted more than 130 site audits and found evidence of strong compliance relating to sales and marketing materials, supporting vulnerable customers and meeting the health and safety requirements for visitors to sites under construction.

However there is always room for improvement and one of the most common examples of non-compliance was failing to display the Code logo in sales offices, on sales materials and online.

Other examples included reservation agreements which did not contain all the required information and sales staff who were unaware of the prepayment protection in place for client monies, and therefore unaware of their duty to ensure customers are informed of these arrangements.

We have summarised all the key learning points from these latest site audits in our updated Lessons Learned factsheet, available as a useful guide for builders and sales agents.

The factsheet can be downloaded here.