The newly-published Consumer Codes Approval Scheme (CCAS) Annual Report 2021 shows that CCAS has helped to recover over £3.5m for consumers in 2021, a rise of £1.5m or 75% over the previously reported figure (£2m). The Chartered Trading Standards Institute (CTSI)-led scheme now boasts almost 80,000 members, broadening the reach of protection for consumers.

The Consumer Code for Home Builders has been a CCAS-approved Code since 2018 and is one of the largest organisations to be covered by the scheme. Securing independent approval from CTSI endorses the work done by the Code to drive up customer service standards in the home building industry and provide the tools and training house builders need to offer the best service to their customers.

The CCAS scheme offers consumers reassurance that individual approved codes offer robust support and independent redress across a range of industry sectors. The scheme is estimated to protect £113bn in consumer spending annually – a rise of £16bn, or 16.5% over the previous year’s report (£97bn). Read more about how the CCAS enhances consumer protection.

The Annual Report summarises some of the principal achievements of the CTSI’s CCAS scheme and its sponsors – find out more.

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