Resources
You might also be interested in our Lessons Learned section listing useful learning outcomes from Code Adjudications.
Right First Time
- Five key elements of customer serviceDownload PDF (116kb)
- Making information easy to understandDownload PDF (143kb)
- An accessible after-sales serviceDownload PDF (141kb)
- Clear and truthful sales and advertising materialDownload PDF (142kb)
- Supporting vulnerable customersDownload PDF (148kb)
- Providing sufficient pre-purchase informationDownload PDF (146kb)
- Handling customer complaintsDownload PDF (150kb)
- Reservation agreementDownload PDF (147kb)
