Our updated Code Compliance Starter Pack for sales agents and home builders covered by the Consumer Code for Home Builders is now available to download.

The pack, which was developed in partnership with Propertymark, has been refreshed and updated to reflect the new requirements in the Fifth Edition of the Consumer Code Scheme. New requirements include a 14 day cooling off period for all new reservations, as well as a pre-completion inspection designed to help home buyers and builders identify and resolve snags prior to legal completion.

The pack brings together many of the key documents and information sales agents need to help builders comply with the Code and deliver a high quality customer service to consumers. It contains:

  • Model draft agency terms
  • The Consumer Code Scheme, 5th edition
  • Code compliance checklist
  • An overview of what’s new in the revised Code
  • A summary of the Independent Dispute Resolution Scheme
  • Training information
  • A sample reservation agreement
  • Information on using the Code in your marketing
  • A guide to site audits

The pack builds on the success of the first version which is still available for those needing to refer to compliance requirements under the previous Code. Homes reserved up to and including 31 December 2023 are covered by the fourth edition of the Code, while this starter pack covers home reserved from 1 January 2024.

For more information, take a look at our resources page for agents.  

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