Learning lessons from complaints 6 May 2020 / Home Builders, Video, Estate Agents Reviewing complaints is an essential component of customer service and business success. This short video highlights the learning from some of the recent adjudication decisions which have been through the Code’s Independent Dispute Resolution Scheme. https://consumercode.co.uk/wp-content/uploads/2020/05/CCHB-learning-lessons-from-Code-IDRS-decisions.mp4
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