Introducing the Code’s 2023/24 Annual Report 

The Code’s latest Annual Report is now available to download, together with the 2023 Independent Dispute Resolution Scheme Report prepared by the Centre for Effective Dispute Resolution (CEDR)

This report is a bumper edition, thanks to the additional work involved in introducing the Fifth Edition of the Code from January 2024. This has provided an important opportunity to refresh the Code’s requirements, plug gaps in consumer protection and remind builders of the need to comply with the Code.

The Annual Report provides a summary of the number of cases handled by the Code’s Independent Dispute Resolution Scheme, including the decisions reached and actions taken. Over 60% of cases were found fully or partially in favour of home buyers, and 100% of cases were handled within the statutory timeframe for alternative dispute resolution of 90 days – far quicker than going to court.

The report details important changes to our Board and Advisory Forum and provides an overview of the principal communications activities that have helped to raise awareness of the Code among consumers, and support the industry in driving up service standards.

Download the Code’s full report now. Short of time? Check out the handy infographic on page 4 for a quick overview.

The CEDR report covers the IDRS cases from 1 Jan 2023 to 31 Dec 2023 and is also available from our resource centre.