The Consumer Code for Home Builders’ Annual Report 2022-23 is now available to download: Consumer Code Annual Report 2022-23

The report highlights the progress made from April 2022 to March 2023, including the comprehensive independent review of our Code to further strengthen protection for consumers. It also summarises the work we have done to improve awareness of the Code among consumers, as well as the support we provide to the industry to aid Code compliance.

The Annual Report includes an overview of the number of cases handled by our Independent Dispute Resolution Scheme between 1 Jan 2022 and 31 December 2022, including the most common Code breaches, outcomes for consumers and follow-up action by our independently chaired Disciplinary and Sanctions Panel. Full details of cases can be found in the latest CEDR report: CEDR Annual Report 2022.pdf

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