There are clear benefits to businesses in joining a Code of Conduct – it’s a great way to signal to your customers that you’re committed to providing a quality service. This is particularly true for developers that are part of the Consumer Code for Home Builders (CCHB), as membership of our Code brings the additional endorsement of CTSI through the Consumer Codes Approval Scheme (CCAS). The same goes for fellow CCAS-approved codes.

But we are acutely aware that being part of a Code of Conduct is merely a first step in the process. The real impact lies in whether you adhere to that Code, and how much effort you put into fully embracing the principles of good service.

Our Chairman, Noel Hunter, shares his views on making the most of Code compliance with the Journal of Trading Standards – read the full story here:

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