Independent site audits shed light on compliance gaps
News
The Consumer Code for Home Builders has published its latest guide on Learnings from Independent Site Audits, designed to help builders strengthen Code compliance.
Over the past 12 months, independent auditors from the Chartered Trading Standards Institute (CTSI) have completed several site audits to check compliance with the Code requirements, including the newer standards included in the Fifth edition of the Code.
The inspectors found there was good knowledge of the Code among most staff, that sites were providing true and compliant sales and marketing material and were adhering to sales practices requirements. They also found strong compliance with contract exchange and with health and safety for visitors to sites under construction.
However, there were some gaps in compliance, with examples including:
- Displaying the Code logo on websites as well as at sites
- Missing details in reservation agreements
- Annual refresher training on Code requirements
- Offering pre-completion inspections
We have summarised all the key learning points from the latest site audits in our new Lessons Learned guide, available free for builders and sales agents.
Download our guide to Lessons Learned from Independent Site Audits 2026
