2025 - Page 2 of 3 - Consumer Code

Right First Time: Handling customer complaints

New guide to complaints and disputes launched to help home buyers

Board Spotlight: Kim Carter, Senior Claims Outcome Manager, NHBC

Reservation Agreements – what home buyers need to know

New charges to be introduced for non-compliance with dispute decisions

Home builders – show your new home buyers some love this Valentine’s Day!

Changes to Checkmate and the impact on Code compliance

New Homes Week is Back!

First newsletter of 2025 now live!

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