Here you will find all Consumer Code resources available to you as downloads or quicklinks to relevant information, to get started select your sector from below:

Consumer Code Scheme

  • Home Buyers GuideA brief summary of the support available to home buyers
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  • Consumer Code Scheme & Requirements – Fifth Edition (current version)Current (revised) edition of Code Scheme, Requirements and Builder Guidance applicable to new home reservations from 1 January 2024
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  • Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023
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  • Warranty BodiesMeet the warranty bodies supporting the Code
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  • The Independent Dispute Resolution SchemeUseful documents including scheme rules, FAQs, Evidence checklist and Application form
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  • Independent Dispute Resolution Scheme case historiesRead summaries of previous adjudication decisions handled through the Code’s IDRS
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Important information

  • What can you expect from your new home?An overview of common issues that can arise with new homes and what to do about them
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  • Home Warranties ExplainedWhat your new home warranty covers and how it differs from the Code
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  • Making the most of our Independent Dispute Resolution SchemeTop tips to help ensure you include all the relevant details in any claim
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  • Adjudication Case SummariesAnonymised summaries of the cases that have been referred to the Independent Dispute Resolution Scheme
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  • What support is available for new home buyers?An overview of support and protection, including the Code, warranty cover and consumer rights
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  • SnaggingAn explanation of the snagging process, how to create your list and what to look out for
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  • Consumer Protection MapA guide to the consumer protection in buying and selling homes
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  • FAQsExtra information from our team based on common queries
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Timely tips and news from our team

  • BlogsInsights and information from our team and associates
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  • VideosTips and information videos to shed more light on what we do
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  • NewsLatest news from the Code and the new homes industry
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  • NewslettersSummary of latest news and Code updates for the industry and home buyers
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  • Annual ReportsDownload our annual reports to understand more about our work
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Consumer Code Scheme

  • Consumer Code Scheme & Requirements – Fifth Edition (current)View and download the current (revised) Code Scheme, Requirements and Builder Guidance effective for new home reservations from 1 January 2024
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  • Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023
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  • Independent Review of the Code 2022/23Read the Review Report and our Board’s Response
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  • Home Buyers GuideA brief summary of the support available to home buyers
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  • The Independent Dispute Resolution Scheme2024 Scheme rules and summary
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Compliance information

  • Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidance
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  • Training Resources and Login PageQuick link to our free online training
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  • Code Compliance Starter PackIf you’re a builder working with an estate agent, these starter packs are ideal for you – developed in partnership with Propertymark
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  • Code Compliance ChecklistHandy prompts to help you supply home buyers with the right information at the right time
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  • Sample Reservation AgreementA Code-compliant Reservation Agreement for you to use or adapt
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  • Compliance Auditing – GuideAll you need to know about independent site audits
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  • Branding Guidelines and Code Logo AssetsDownload the Code’s logo files and brand guidelines so you can display in sales offices and on brochures
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  • Window stickers for site sales officesFor warranty bodies supporting the Code
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Complaints learning and useful guides

  • Right First TimeDownload our factsheets on how to get it right first time
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  • Adjudication Case SummariesLearn from past examples of complaints with our adjudication summaries
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  • Dispute Resolution – Lessons LearnedView the lessons learned from previous Adjudication decisions through the Independent Dispute Resolution Scheme
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  • Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoring
    Download PDF (3mb) Download icon

Information and updates from The Code

  • FAQsExtra information from our team based on common queries
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  • BlogsInsights and information from our team and associates
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  • VideosTips and information videos to shed more light on what we do
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  • NewsLatest news from the Code and the new homes industry
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  • NewslettersSummary of latest news and Code updates for the industry and home buyers
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  • Annual ReportsDownload our annual reports to understand more about our work
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Consumer Code Scheme

  • Consumer Code Scheme & Requirements – Fifth Edition (current)View and download the revised, current Code Scheme, Requirements and Builder Guidance applicable to new home reservations from 1 January 2024
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  • Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023
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  • Independent Review of the Code 2022/23Read the Review Report and our Board’s Response
    View View icon
  • Home Buyers GuideA brief summary of the support available to home buyers
    View View icon

Compliance information

  • Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidance
    View View icon
  • Training Resources and Login PageQuick link to our free online training
    View View icon
  • Code Compliance Starter PackIf you’re an estate agent working with a home builder, these starter packs are ideal for you – developed in partnership with Propertymark
    View View icon
  • Code Compliance ChecklistHandy prompts to help you supply home buyers with the right information at the right time
    View View icon
  • Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adapt
    View View icon
  • Compliance Auditing GuideAll you need to know about independent site audits
    Download PDF (1mb) Download icon
  • Branding Guidelines and Code Logo AssetsDownload the Code’s logo files and brand guidelines so you can display in sales offices and on brochures
    View View icon
  • Window stickers for site sales officesFor warranty bodies supporting the Code
    View View icon

Complaints learning and useful guides

  • Right First TimeDownload our factsheets on how to get it right first time
    View View icon
  • Adjudication Case SummariesLearn from past examples of complaints with our adjudication summaries
    View View icon
  • Dispute Resolution – Lessons LearnedView the lessons learned from previous Adjudication decisions through the Independent Dispute Resolution Scheme
    View View icon
  • Compliance Auditing – Lessons LearnedView the lessons learned from previous Code compliance monitoring
    View View icon

Information and updates from The Code

  • FAQsExtra information fromour team based on common queries
    View View icon
  • BlogsInsights and information from our team and associates
    View View icon
  • VideosTips and information videos to shed more light on what we do
    View View icon
  • NewsLatest news from the Code and the new homes industry
    View View icon
  • NewslettersSummary of latest news and Code updates for the industry and home buyers
    View View icon
  • Annual ReportsDownload our annual reports to understand more about our work
    View View icon

Consumer Code Scheme

  • Consumer Code Scheme & Requirements – Fifth Edition (current)Current (revised) edition of Code Scheme, Requirements and Builder Guidance applicable to new home reservations from 1 January 2024
    View View icon
  • Consumer Code Scheme & Requirements – Fourth EditionFourth edition applicable for homes reserved up to 31 December 2023
    View View icon
  • Independent Review of the Code 2022/23Read the Review Report and our Board’s Response
    View View icon
  • Home Buyers GuideA brief summary of the support available to home buyers
    View View icon

Compliance information

  • Revised Code Transition PackYour guide to preparing for the fifth edition of the Code, applicable to homes reserved from 1 Jan 2024, including updated materials and guidance
    View View icon
  • Sample Reservation AgreementA Code-compliant reservation agreement for you to use or adapt
    View View icon
  • Training Resources and Login PageQuick link to our free online training
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Information and updates from The Code

  • FAQsExtra information from our team based on common queries
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  • BlogsInsights and information from our team and associates
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  • VideosTips and information videos to shed more light on what we do
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  • Conveyancing MattersCode Chair Noel Hunter OBE in conversation with Lorraine Richardson on the Conveyancing Matters YouTube Channel
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  • NewsLatest news from the Code and the new homes industry
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  • NewslettersSummary of latest news and Code updates for the industry and home buyers
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  • Annual ReportsDownload our annual reports to understand more about our work
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Who's supporting The Code